Rabona Casino is an online platform offering a variety of gaming options, including slots, live dealer games, and more. Despite its large selection and handsome UI, player feedback reveals significant issues that potential users should consider before registering.
Rabona Casino operates with a license in Comoros issued by Anjouan Gaming. While this license provides a basic level of regulation, it may not offer the same level of regulatory scrutiny as some of the more stringent European authorities like the Malta Gaming Authority.
Rating: 6/10
Experience of Gaming at Rabona Casino
Rabona Casino supports multiple deposit methods, including both traditional currency and cryptocurrencies like Bitcoin. However, the available options may vary depending on the player’s location. For instance, some players have reported that certain payment methods are restricted in their country, limiting flexibility.
Minimum Deposit: Rabona offers a low entry point with deposits starting at €10 or the equivalent in cryptocurrency.
Maximum Withdrawal: The maximum withdrawal limit is €500 per day, which is quite low compared to other casinos. High rollers or players with larger balances may find these limits frustrating, as it can take weeks to withdraw larger sums. Withdrawals exceeding these limits are processed over several days or even weeks.
Many users have reported significant delays in the withdrawal process, particularly for non VIP players. Rabona often takes several days to approve even small withdrawal requests, adding to player frustration.
Game Variety and Availability
Rabona Casino offers a wide range of games powered by top software providers such as NetEnt, Microgaming, Evolution Gaming, and Yggdrasil Gaming. The game categories include: Slots; Table Games (Blackjack, Roulette, Baccarat); Sports Betting; Video Poker; Live Dealer Games; Virtual Sports; eSports Betting.
While the variety of games is impressive, some players have experienced technical issues, particularly with the slots and live dealer games. Hurting the gaming experience.
Customer Support Issues
Rabona Casino provides customer support via live chat and email. While live chat is available 24/7, many users have noted that the initial response is often from a chatbot, and getting through to a live agent can take a while. Even when connected to a human agent, the support team often provides generic, not helpful responses.
Email support is also available, but players have complained about long response times, with some emails going unanswered for several days. The casino’s FAQ section is basic and doesn’t cover more complex issues, leaving many players without clear solutions to their problems.
Responsible Gambling Measures
Rabona Casino does offer some responsible gambling tools, including options to set deposit, loss, and wager limits, as well as the ability to self-exclude. However, players have reported difficulties in accessing these tools and receiving adequate support when trying to implement them. The self-assessment test is available but lacks depth, providing minimal guidance for players with gambling concerns.
Bonuses and Promotions
*We recommend that you check the conditions for every bonus you receive*
Rabona Casino offers a variety of bonuses designed for both new and existing players. Here’s an overview of the key promotions:
Welcome Bonus
- New players can receive a match deposit bonus of up to $770 along with 200 free spins on selected slots, providing a solid start for new members.
Ongoing Promotions
- Daily Free Bet: A free bet available every day for sports enthusiasts.
- Weekly Reload Bonus: 50% bonus on deposits made each week.
- Cashback Bonus: A percentage of losses returned to the player’s account.
- Accumulator Boost and Other Specials: Enhanced odds on accumulator bets and themed weekly promotions.
Terms and Conditions
- Wagering Requirements: Bonuses must be wagered 30 times before withdrawal.
- Bonus Expiry: Bonuses must be used within 10 days of being claimed.
Rabona’s bonuses are generous, but players should be mindful of the wagering rules and validity periods to maximize their benefits.
Terms and Conditions: Fairness Concerns
One of the major concerns with Rabona Casino is its approach to terms and conditions. Many players have shared negative experiences where vague or poorly communicated terms were used to deny payouts or bonuses. For example, some players reported that their refunds were denied because their bets fell under “enhanced odds” promotions, which were not clearly differentiated in the promotional messages they received.
Additionally, Rabona Casino has been criticized for its slow payout process, particularly when players attempt to withdraw larger amounts. The casino’s €500 daily limit and lengthy approval times further contribute to a negative player experience.
Final Verdict
Rabona Casino presents itself as a well-rounded gaming platform, but upon closer examination, several issues arise:
Payment Method Limitations: The availability of deposit and withdrawal options varies greatly depending on the player’s location, limiting convenience.
Country Restrictions: Rabona Casino restricts a significant number of countries, including the United States, United Kingdom, and several European nations. Players should verify their eligibility before signing up.
Withdrawal Delays: The casino’s daily withdrawal limits and extended approval times make it unsuitable for high rollers or players looking for quick access to their winnings. Overall Rating: 6/10
Rabona Casino has potential, but its restrictive terms, slow withdrawal process, and inconsistent customer support diminish its value. The casino’s current practices make it difficult to recommend Rabona as a top choice in the online gambling market. Players still looking to check the casino need to be carful and proceed with caution.
